Charged Adjustments
Overview
Jostens provides a variety of services:
$30 Adjustments
Add Antique Finish
The antique finish is the black color that appears in the contours of your jewelry.
Add or change my inside engraving
You may add or change the engraving inside your ring. You can choose to have your full name or your initials. Certain designs will only take three characters (i.e. initials). If you want to change your inside engraving to "Your Signature," you will need to complete a printed Jewelry Adjustment form.
Replace the crest on my stone
If your crest (an initial or symbol mounted to the top of your stone) has become worn down over time or from excessive wear, Jostens can replace it.
$40 Adjustments
Change my birthstone
We can change simulated birthstones. We can also add diamonds and other genuine stones for an additional cost. Additional charges may apply if your stone is encrusted.
Add or change a protected emblem
A protected emblem features a popular design set beneath your stone. When choosing a protected emblem, we recommend that you choose light-colored stones (such as the white spinel) to give your protected emblem the clarity it deserves. Protected emblems are not available on all ring designs. Please call 1.800.854.7464 (USA) / 1.800.563.7603 (Canada) to determine if this option is available for your ring.
Add a textured palm side
Unlike the Traditional Smooth Band that is polished and smooth, the Textured Band (Palm Side) has a distinctive look that helps keep your ring from showing wear. Not all designs offer a textured palm side option. Please call 1.800.854.7464(USA) / 1.800.563.7603(Canada) to determine if this option is available for your ring.
$50 Adjustments
Remove the antique finish
The antique finish is the black color that appears in the contours of your jewelry. The result is a "natural" finish.
Add encrusting on my ring
Our encrusting process ultrasonically pressure-forces an initial or symbol into the stone for an "inlaid" look. Encrusting symbols are available for most rings. Some ring designs may not offer encrusting. Please call 1.800.854.7464 (USA) / 1.800.563.7603 (Canada) to determine if this option is available for your ring.
Change the color of my encrusted stone
You can change the color of your encrusted stone, without changing your encrusted symbol.
$80 Adjustments
Please note: The following options will require Jostens to make you a new ring (minimum $80 charge). In addition, you will be required to return your original ring to Jostens.
I want a different ring design/style
Your ring may be exchanged for another current ring design of comparable value or an upgrade and remake fee would apply. Please contact us for more information. 1.800.854.7464(USA) / 1.800.563.7603(Canada).
Change the left or right side of my ring
You can change one or both of your ring sides (Note: Jostens offers a one-time remake for underclassmen while in high school who desire or have a need to change their activity or mascot panel. Any additional requests for Design-A-Side® changes will incur a $80 adjustment fee)
Upgrade/change my metal quality or color
You can upgrade your ring to a higher metal quality (i.e., 10-kt. To 14-kt.) or change the metal color (i.e., white to yellow). You will be charged an initial $80.00 to remake your ring plus an additional fee for the cost difference between the metal qualities and/or color (if applicable). Please contact Customer Service for additional information and cost. *This option is not available for college non-precious metal.
Remove the Textured Band (Palm Side) on my ring band
The Textured Band (Palm Side) is a distinctive look that helps keep your ring from showing wear. For Jostens to remove the Textured Band from your ring and create a Traditional Smooth Band, a new ring must be made.
Variable Charges
The cost for any of the following changes is based on individual situations. Please call 1.800.854.7464(USA) / 1.800.563.7603(Canada) for more information.
Change/replace my diamonds or other genuine stones
Diamonds and other genuine stones can be replaced at their current market value.
My ring is very worn or damaged
Your ring may be exchanged for another current ring design of comparable value. A remake fee would apply. Please contact us for more information. 1.800.854.7464(USA) / 1.800.563.7603 (Canada).
Trade in my ring for a new ring
A 10K, 14K or 18K high school ring may be traded in for partial credit toward a new Jostens college ring. The trade-in credit will be based on the prevailing gold price at the time of trade-in. Credit for the trade-in will be allowed only if they accompany a new order. You may only trade-in one ring per order.
Remake my ring to remove confederate flag
If you would like to have a ring made without an existing confederate flag, your ring may be exchanged for another current ring design of comparable value. A remake fee of $50 would apply. (If you upgrade the metal or stones, then additional fees would apply based on current market value.) Your current ring must accompany your order. Please contact us for more information. 1.800.854.7464(USA) / 1.800.563.7603 (Canada).
Other repair fees
The final cost for any of the following changes may based on individual situations. Please call 1.800.854.7464(USA) / 1.800.563.7603(Canada) for more information.
- New Palm - $75
- New stone setting edge - $50
- Remake of ring - $80
- Add accent stone tube set - $90
- Remake of locket - $125
- Remake of bracelet - $115
- Full refurbish fee - $150
- Add cast coating to a White Lustrium ring - $150